Why Search Engine Ranking is Like the NHS Waiting List
OK, so the optimisation process was a raging success. You?re number one worldwide for Lem-Sip flavoured dinnerware. Return to your office and prepare for profit.
Don?t rush, it could be a long time coming.
Search engine ranking is a key performance indicator; it isn?t an outcome. It?s all too easy to forget what we?re actually aiming for and treat symptoms, not causes.
The NHS analysts put huge importance on reducing the number of people on their waiting lists. We hear news items placed by various governments (I?m being party-agnostic here!) that waiting list numbers have reduced by X% and nod sagely at a job well done. Until we hear that the figures are being massaged by admitting fewer people to the lists. Bizarrely, it doesn?t seem to occur to any of us that the number of people on the list doesn?t matter. It?s how long you?re waiting to be fixed that counts.
Our obsession with search engine position is distressingly similar. The key outcome is conversions, not where you appear in Google. Imagine searching for treasure on a Pirate Island. The more holes you dig, the more chance you have of finding the doubloons. But if you don?t know where to dig, or if you?re even on the right island, that?s an awful lot of sweating for not much of a result.
OK, So You Already Knew This
By now you?ve probably worked out that I?m talking about the relevancy of the key phrases for which you?re high in the search engines. You?re half right; that?s certainly an element, but it?s only a small part of the story.
We?ll come to the really important stuff in a moment. But before we do that let?s talk for a moment about this bit that you already know. You worked out ages ago that there?s no point being top for a search term that no one ever keys in.
Didn?t you?
I?m glad you did, because that means you?re not one of the thousands who are sucked in every day by scammers who "guarantee" you a top ten listing. Key phrase relevancy is hardly breaking news, but it?s still forgotten by a depressing number of people, who then become easy prey for the fast buck brigade.
Conversion is the Only Criterion
Let?s get back to basics. When you built that Website you had an aim in mind. In most cases filthy lucre figures strongly in the equation, but some Websites are aimed at imparting particular information or gathering responses. Whatever you want from the site, it?s fundamental to its success that you define the goal. Try writing that goal down. You should be able to express it in one sentence. If you find there are "ands" in there, you might need to define two or more separate goals.
? We want to sell items through the on-line shop
? We want to receive qualified enquiries from potential customers
? We want visitors to tell us their opinions
? We want visitors to request a brochure
? We want people to sign up for something
There are countless more possibilities, but the common factor here is that we?re looking for a definable, countable result. When a visitor takes one of these options we?ve converted them into something different; they?re no longer a stranger. Until they take that step they?re no help to us.
Now the good news. Conversion is far, far cheaper than traffic. Driving people to your site always costs, either in straight money or in time and effort, which ultimately are the same thing. But conversion can be boosted by relatively trivial tweaks to your Website. I came across a client recently who?s shopping cart completions increased by 40% when we moved his checkout button an inch higher on the screen.
Pay-Per-Click is a Great Optimisation Tool
It follows then that analysis of visitor behaviour is the key to improving conversion rates. We need to understand exactly what visitors are doing on the site. At this stage absolute numbers are of secondary importance. As long as we have enough click-throughs for a meaningful analysis we can make good decisions.
And here we come to the litmus test for key phrase relevancy. OK, we don?t want a phrase that no one searches for, but equally we don?t want phrases that don?t lead to conversion. Just as importantly don?t be persuaded to bid for terms that you cannot provide content for. Checking your bounce rates is essential to ensure you are not paying for traffic you don?t want and cannot hope to convert.
Finding out this information before starting a natural search engine optimisation program is critical, as it can prevent the campaign being built with the wrong focus. With pay per click it?s possible to try combinations of different phrases, landing pages, site content and navigation until you find the best result.
Once the site is working at full chat, responding to search terms that relate to your target audience, you have a sales conversion tool that will provide increased return from increased traffic. Now?s the time to go looking for those search engine positions!
Simple Isn?t the Same as Easy
This is all easy to say, but not necessarily that easy to put into action. Improving a site?s conversion rate comes from a blend of common sense, experience and good intuition. There are plenty of excellent analytical tools around ? and Google?s own Analytics will tell you a great deal about your site without soaking up your server resources. But you need to invest time into relating all the separate pieces of data and working out what they?re telling you.
And sometimes you?ll be surprised at the hidden message. Many buy-on-line sites love to offer you additional purchase options as you progress through the shopping process: "People who bought the Anteater exercise wheel also bought the Diary of a Vegetarian Arc Welder". Why? Because filling stations sell chewing gum by placing it next to where you pay for your petrol.
But the Web doesn?t work the same way. Most buy-on-line sites work better when you reduce people?s options as they progress through the buying process.
To return to my opening statement, this is where the focus on search engine position fails you. Driving thousands of people to your Website will do nothing but cost you money until you?ve tuned the site for optimum conversion. Measure and optimise the results from the visitors you have first, and then you can turn your attention to increasing their numbers.
And, let?s face it; everybody needs Lem-Sip flavoured dinnerware.
XSEO?s MD, Matt Paines, has been involved in the internet since 1995 and has been actively involved in search engine optimisation (SEO) since 1997. He was the only UK SEO invited to participate in the Microsoft Search Engine Champs project, which was first run in 2004. Matt speaks at various local and national seminars on the subject of internet marketing. He also provides services and research an an expert witness in Internet Marketing and Copyright related legal cases
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